Help & Support Center
How can we help you?
Find answers to common questions for studio hosts and verified instructors, or get in touch with our team.
For Studio Hosts
- •Payouts: Distributed via Stripe Connect directly to your bank account after completed sessions.
- •Calendar Integrations: Connect your studio via iCal URL, Momence, or Mindbody in your studio settings.
- •Approvals: You retain full discretion to review teacher credentials and accept or decline requests.
For Instructors & Renters
- •Verification: Upload your teaching certificate and proof of £2M+ public liability insurance to request bookings.
- •Payment Hold: Payment authorization is placed on request and only captured once the studio host approves.
- •Cancellations: Refunds adhere to the specific studio host's refund policy displayed on their listing.
Still need assistance?
Our London-based support team is here to assist with listing onboarding, technical integrations, and booking queries.